Privacy Policy

Preamble

This privacy policy (hereinafter "Policy") aims to inform, in a transparent and comprehensive manner, all users (hereinafter "User") of the CallPeek website (hereinafter the "Site") about how CallPeek collects, processes, stores, protects, and, where applicable, shares their personal data in the context of providing phone number analysis and enrichment services.

Data collection

CallPeek may collect and process various categories of personal data, including but not limited to: identification data (name, surname, email address), payment data (via a secure provider), connection and usage data from the Site, as well as any information voluntarily provided by the User when using the services offered.

Purpose of processing

The personal data collected by CallPeek is mainly used to ensure the provision of services, manage user accounts, process payments, optimize user experience, improve the quality and functionalities of the Site, and for statistical, analytical, and security purposes. This data may also be used to send commercial or promotional information, subject to the User's explicit consent.

Legal basis for processing

The processing of personal data by CallPeek is based either on the performance of a contract to which the User is a party, on compliance with legal obligations, on the explicit consent of the User where required, or on CallPeek’s legitimate interest in improving its services and ensuring their security.

Data retention period

CallPeek retains personal data for no longer than is necessary for the purposes for which it was collected and processed. This period may vary depending on legal obligations or CallPeek’s legitimate interests in retaining certain information, notably in the event of disputes or requests from competent authorities. Once these periods have expired, data will be permanently deleted or irreversibly anonymized.

Sharing and disclosure

CallPeek commits not to sell, rent, or transfer Users' personal data to third parties without their explicit consent. However, data may be shared with technical service providers or contractual partners strictly necessary for the performance of services, including payment, hosting, or analytics providers, and only to the extent required. In all cases, CallPeek ensures that such partners maintain high standards of security and confidentiality.

Data security

CallPeek implements all technical and organizational measures deemed reasonable to ensure the security, integrity, and confidentiality of personal data, in order to prevent any loss, destruction, alteration, unauthorized disclosure, or unauthorized access. Despite all efforts made, the User acknowledges that data transmission over the Internet cannot be completely secure and accepts the inherent risks.

User rights

In accordance with applicable data protection regulations, the User has the right to access, rectify, delete, limit, object to, and request portability of their data. The User may exercise these rights at any time by contacting CallPeek at the following email address: privacy@callpeek.com. CallPeek commits to responding within a reasonable timeframe and not to infringe on the User’s fundamental rights and freedoms.

Cookies

The Site uses cookies and other similar tracking technologies to improve navigation, analyze traffic, and offer personalized content. The User can configure their browser to refuse all or part of the cookies. For more details, they are invited to consult the dedicated cookie section available on the Site.

Policy changes

CallPeek reserves the right to modify this Policy at any time, notably to comply with any legal, regulatory, or technical changes. The User will be informed of any significant update via the Site or any other appropriate means. The User is encouraged to regularly review the Policy to stay informed of any changes.